Mission
Our Trust & Safety team works hard to ensure you have the best possible experience. We routinely review accounts for inconsistent or suspect behavior. When communicating with or meeting a match, don’t ignore your instincts. You need judgment and intuition to protect yourself in any circumstances. We aim to make the process of meeting people online a little easier and safer. Therefore we verify each new profile upon registration, encrypt all data, and actively block profiles with suspicious activity. Your actions also matter, so we made up a list of tips to provide you with an extra layer of security during your Jolly experience.
Use la-beevas Secure Messaging
Always be wary of someone who immediately wants to move communication off the la-beevas platform – maybe suggesting email, WhatsApp or other messaging platforms. Users who don’t have the best intentions will try to take the conversation off la-beevas as soon as possible.
Never Share Financial or Private Information
- Never give out your credit card number or bank account information.
- Never share your Social Security Number, mother’s maiden name or other private information like your address that can be used to access your financial information.
- Never send money or goods to anyone.
- la-beevas will not call you about your account unless you have already discussed/requested a call back with an agent.
- la-beevas will never ask for your full financial details over the phone. You may be asked for the last 4 digits of your payment method to verify that you are the owner of the account.
- In some cases, we will send you a link via email to update your payment details.
- la-beevas will never charge you for performing customer care operations.
If a match tries to pressure you for this sort of information, stop communicating immediately and report the user to la-beevas. You can see how to report a match here, and this report will go straight to our Trust & Safety team.
Protect Your Account in Public
When accessing your account from a public or shared computer, be aware of your surroundings so that others are not able to view or record your password or other personal information.
Keep Your Personal Information Safe
- Never include your last name, email address, home address, telephone number, place of work or any other identifying information in your profile or messages during early communication
- Once you’ve given out personal information, you cannot take it back
- la-beevas will never ask you to download additional apps or programs
IMPORTANT: We never send emails, SMS, or any other notifications asking for your username and password information. If you have fallen victim to a scam, make sure you report it by contacting us.
Meeting in person
- Get to know the other person before meeting in person: never agree to meet someone just after the first few messages.
- Meet for the first few times in populated public places, and avoid moving to a private location.
- Tell a friend or family member of your plans, including when and where you’re going to meet a new person. Have your cell phone charged and with you at all times.
- If something looks suspicious during the meeting — feel free to end it under any pretext.
